I am writing this as an expression of deep appreciation and respect for the wonderful team at Willow HomeCare and to share what an incredible experience we have had with them. They are, without exaggeration, truly extraordinary.
Right from the very beginning, they took the time to understand so many details about everything that is important and interesting to my Mom, caring enough to learn them, to remember them and to help Mom keep achieving those things that make her feel happy. They stayed a step ahead of the changes that were happening for my Mom, making care adjustments seamlessly and quickly. Very creatively, things were adapted for more ease of use and increased safety. They worked with sincerity and genuine concern in handling every matter, even the most delicate; all the while helping my mother maintain dignity and comfort. They were able to maintain that very precise balance required to tactfully providing just the right amount of assistance when needed, then quietly move to the background so that my Mom could exercise as much independence as possible in all things.
I could not possibly have ever foreseen just how much would arise that would require the kind of experienced, practical daily solutions that Willow HomeCare provided. I especially appreciated the ongoing dialogue that always kept me connected and informed – I received so many practical resources, insights and ideas that helped me support my Mom’s needs every step of the way. It always felt so reassuring to be able to call when I had questions or needed solutions. And to ensure that everyone involved was kept in the care loop at all times, we were updated on current on schedules, activities, meals, appointments, medications and health status on a daily basis.
There are so many examples of this team being there to support and be part of the daily accomplishments and challenges in my Mom’s life. These have made all the difference in the world to my mother – and for me, these experiences shared and learned combined with a profound admiration and respect for these extraordinary people whom I have come to value so very deeply.